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FREQUENTLY ASKED QUESTIONS

  • How long will my balloons last?
    Latex balloons typically last 12-24 hours when filled with helium. We add a product inside your balloons to help them last as long as possible! while foil and air-filled latex balloons can last up to a week or more indoors. *Please note these times are for indoor balloons only. We can NOT guarantee the length of times balloons will last outdoors due to weather. *
  • What types of balloons do you offer?
    We offer a wide range of balloons including latex, foil, and specialty balloons for various occasions such as birthdays, weddings, corporate events, and more. We only use premium quality balloons and products.
  • Can I customize my balloons?
    Yes, we offer custom printing on both latex and foil balloons. You can add your own text, logos, or images to create a unique design.
  • How do I place an order?
    You can order 1 of 2 ways: Pickups: You can place an order directly on our website by selecting your desired balloons, adding them to your cart, and completing the checkout process. Deliveries and Full-Service: Fill out the inquiry form and someone from our design team will get back to you in 1-2 business days.
  • Do you offer same-day delivery and pickups?
    No, not currently. Most items can be picked up the same week, but for extra personalization a 2 weeks notice is best!
  • What are your delivery fees for "deliverable" items only.
    Delivery fees are typically $15 for local, in Maricopa. We do deliver to the Valley and Casa Grande at a rate of $1 per mile to you from my location. If we have to rent a U-Haul truck to get everything there, additional fees may apply. Full- Service fees are different due to size and scope of projects.
  • What delivery times do you offer.
    We are currently offering deliveries on weekday evenings, Friday -Sunday all day. These will be in deliver windows. We also use a 3rd party delivery service to help.
  • Can I pick up my order?
    Yes, we offer a convenient pickup option on certain items. Please check out our "Pick-Up" webpage for ordering.
  • Do you offer setup and teardown services?
    Yes, we provide professional setup and teardown services for an additional fee based upon size of setup and location. An inquire form and services must be discussed BEFORE we can get you an estimate.
  • How should I transport my balloons?
    Balloons should be transported in a cool, air-conditioned vehicle and kept out of direct sunlight. Avoid sharp objects and extreme temperatures to prevent popping. Please clean your vehicle before pickup up your items, balloons love to attach dust and har.
  • How can I make my balloons last longer?
    Keep your balloons in a cool, shaded area and away from heat sources. Keep kids, pets and drunk people away from them.
  • What payment methods do you accept?
    We accept major credit cards, a recurrent payment option can be selected for full-service, in order not to forget payment when the second half is due.
  • What is your cancellation policy?
    If you must cancel your event setup, your initial deposit may be reallocated to another date and time, based on availability, up to two times. Preparing your balloons starts several days to a week before your event; if you need to cancel your event within 72 hours of the date, you will be subject to additional materials costs if you wish to reschedule.
  • Do you require a deposit?
    To book and hold your place, you agree to pay a deposit of 50% of your total quote, with the remaining balance due 72 hours prior to your event. Note: $100 is a non-refundable fee.
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